Preparing our workforce to return
- The health and well-being of our staff team is our top priority and policies and protocols to ensure this will be in place
- Clear well-defined roles and staffing priorities will be established
- Training will be provided to ensure that all staff can fulfil the requirements of their role whilst remaining safe
Preparing Facilities
- Site and operational planning will focus on the balance of health and safety with quality visitor experience
- 850 tickets will be available per day, which means there should be around 500 – 600 visitors in the museum at peak time. These limits will apply initially and there may be additional capacity limits in some smaller spaces, and other spaces will remain closed
- Modifications to public spaces and gallery experiences will be undertaken with a view to minimising interventions which adversely affect the visitor experience in terms of play and interaction
- Partitions, screening and signage will be utilised only as required to ensure staff and visitor health and safety
- Hygiene and cleaning will be increased significantly
Communicating and Coordinating for Safety
- Monitoring and communication with local government and national bodies will ensure integration and compliance with guidance
- Insurance and legal issues associated with risk will be identified and mitigated
- A communications plan for staff and a marketing and communications plan for visitors will be developed and implemented
Outdoor areas
- Outdoor experiences will be utilised to support the visitor experience
- Health and safety measures related to social distancing and managing crowds will be implemented as required
- The use of marquees or other structures may be introduced to host certain events/activities. Capacity limits will apply
- Parking facilities will be reviewed and measures implemented if required
Managing Arrival
- Online bookings in 10-minute intervals will be implemented
- Visitor guidelines & FAQs will be on the website and on social media, and emailed directly to visitors booking on-line, then reinforced on site through signage, tannoy and a staff/visitor liaison
- The wearing of face coverings by staff in both the museum and office areas is currently being considered.
Distancing Indoors
- Social distancing consistent with government guidance at the time of opening will be required and implemented by limits on numbers of families in some of the smaller spaces
- Markings will be placed on floors in public spaces where needed to assist with orientation and encouraging the safe movement of families throughout the building
- Front of house staff will support the efforts of colleagues and visitors to maintain social distancing, but will not be expected to enforce this
Reducing Bottlenecks
- Toilets will be signed and operated on a “one family in/out” system
- Café will be open but offer restricted food service and capacity limits
- Retail shop will be open
- Lifts and stairways will be signed for limited capacity and social distancing
